Cancellation & Refund Policy

1. The free check and inability to file

The initial assessment is free. If we determine that we cannot make the agreed filing, you are not charged for that filing. If you have already prepaid for it, we return that amount. Separate work must be specifically agreed and priced; a free check does not authorize a fee.

2. Cancelling before work starts

Tell us promptly if you want to cancel. Where paid work has not started, we refund the payment for that work. We do not deduct a cancellation penalty. Any proposed non-recoverable third-party expense must have been identified and expressly agreed before it was incurred, and may be deducted only where applicable law permits.

Leaving an invoice unpaid does not itself cancel the order or revoke authorization. Contact us to cancel the order or revoke authority explicitly.

3. Cancelling after work starts

We stop future work once your request is received and reasonably actioned. We provide an explanation of work performed and any permitted charges, and refund the unused prepaid portion. Charges must reflect the agreed price and work actually performed; starting a case does not automatically make the entire payment non-refundable.

If you cancel before the agreed guarantee deadline, completed work may still be chargeable, subject to applicable law and any guarantee already triggered. If you remain with the service and the covered removal is not achieved by that deadline, the full-refund guarantee below applies even if filings and follow-ups were performed.

4. Our removal money-back guarantee

For an agreed content-removal service, your quote or invoice must identify the covered URLs, the removal result and the deadline before payment. If we do not achieve that result by that deadline, you are entitled to a full refund of Afnihi's service fee paid for the guaranteed service. We cannot deny that refund simply because we filed a notice or because the platform controls the decision.

For a package sold as one guaranteed service, the guarantee applies to the package fee, rather than a new per-link allocation invented after purchase. Independent services or items must be separately identified and priced before purchase. A search-delisting service means removal of the agreed search result; it does not mean deletion of the source page. Monitoring without an agreed removal target is a separate service.

We cannot extend or change a guarantee deadline unilaterally. A replacement deadline needs your express agreement and does not remove a refund right that has already arisen unless you lawfully agree to that resolution. Any mandatory remedy or an earlier written promise remains available.

5. Consumer cancellation rights

If a statutory cooling-off right applies, this policy does not reduce it. For an EU/EEA consumer distance-service contract, a 14-day withdrawal period normally runs from conclusion of the contract, subject to applicable law. You may exercise it by sending a clear statement to the contact below; a reason is not required.

We must obtain your express request before beginning work during an applicable withdrawal period. If you then withdraw, a proportionate charge for work supplied is permitted only when the required request and information were provided. Losing the withdrawal right after full performance requires the legally required advance consent and acknowledgement; merely signing an authorization or paying an invoice does not supply these automatically.

If the required withdrawal information or consent was missing, additional rights or an extended period may apply. The rules in your country may provide further cancellation, refund or service-quality rights.

Optional withdrawal message

To Afnihi Private Limited, Canada, support@afnihi.com:
I give notice that I withdraw from my contract for the following service: [service]. Contract date: [date]. Invoice or case reference: [reference]. My name and contact address: [details]. Date: [date]. Signature: [only if sent on paper].

6. Monitoring, duplicate payments and service problems

You may cancel future monitoring periods by contacting us. We do not charge for a renewal you have validly cancelled. Any current period is assessed using the agreed scope, service supplied, unused payment and applicable cancellation rights.

Report a duplicate, mistaken or unauthorized payment promptly. We investigate with the payment reference and return confirmed overpayments. For a material delay or failure to deliver agreed work, contact us for correction, a proportionate price reduction, cancellation or another remedy available under applicable law.

7. Requesting and receiving a refund

Email the address below with your case or invoice reference, payment date, amount and request. For an ordinary service complaint, describe the issue so we can investigate; statutory withdrawal does not require a reason. Never send passwords, sign-in codes, full card details or unrelated identity documents.

We explain the decision and calculation in writing. Refunds are returned through the original payment route unless you expressly agree to another method, without refund-processing fees from Afnihi. Where a refund is due, we initiate it within 14 calendar days of receiving your cancellation or refund request; internal review does not extend that deadline. Statutory refunds follow any earlier or otherwise applicable legal deadline, including a deadline running from receipt of a withdrawal notice. Your bank or provider may take additional processing time.

If an independent escrow provider holds the funds, release or return follows its process as well as applicable law. Contact us and the provider promptly; the provider's procedures do not excuse Afnihi from an obligation to refund. We cooperate with legitimate payment disputes, and this policy does not restrict your statutory dispute rights.