Contact & Complaints

Service enquiries and formal notices

Use the operator details below for enquiries, cancellation, revocation, refunds, privacy requests and complaints. Service correspondence is available in your account. We never ask for passwords, authentication codes or payments outside the agreed invoice instructions.

For a case, include its reference and the email associated with it. For a payment, include the invoice reference, payment date and amount. For a complaint, describe what happened and what outcome you seek. These references help us find the record but do not replace identity verification.

Complaints and escalation

Email support@afnihi.com with the subject “Complaint” and your reference. We acknowledge service complaints within two business days and aim to resolve them within 30 calendar days. Where applicable law requires a shorter acknowledgement, resolution or other action, that deadline takes priority. We explain if an investigation needs more information or time, without extending a mandatory deadline ourselves.

Statutory withdrawal and refund deadlines run under the applicable law and are not suspended while a complaint is considered. Privacy-rights requests follow the deadlines described in the Privacy Policy.

If you remain dissatisfied, you may contact an appropriate consumer authority, data-protection authority, payment provider or court available under applicable law. Contacting us first does not remove those rights or impose compulsory arbitration.

Report impersonation or a security concern

Report suspected impersonation or a website vulnerability privately. Explain the issue without accessing or sharing another person's data. Security-reporting details are also available in our security contact file.

Do not send illegal content, intimate attachments, identity documents, credentials or sign-in codes through chat or ordinary support messages. Ask for a suitable secure route if evidence is needed.