Service Warranty

1. What we commit to

We perform the agreed service with reasonable care and skill, use truthful information and appropriate official reporting channels, and stay within your authorization. We provide the filings, follow-ups, updates and monitoring specifically included in your written agreement. We do not replace a promised deliverable with a claim that the platform decides the outcome.

For agreed content-removal work, we also provide the money-back guarantee below. This is a service warranty, rather than a manufacturer's warranty for goods.

2. Removal money-back guarantee

Your quote or invoice must state the covered URLs, the agreed removal result and the deadline before you pay. If that removal result is not achieved by the agreed deadline, we refund the full Afnihi service fee paid for that guaranteed service, even if we already filed notices or performed follow-ups.

If a package is sold as one guaranteed service, its package fee is covered. Separate services must be identified and priced before purchase. Search delisting covers the agreed search result, not deletion of the source page. Monitoring is not itself a promise to remove every future copy.

The deadline is agreed for each purchase; there is no universal 14-day or 30-day guarantee period. We do not extend it without your express agreement. Once a refund entitlement arises, a platform's continuing review does not by itself delay that entitlement.

Contact us using your case or invoice reference to request the refund. See the Refund Policy for the process and payment times. This guarantee is additional to mandatory rights and does not depend on signing away those rights.

3. What the guarantee does not promise

The guarantee provides a financial remedy if the agreed removal is not achieved; it cannot force a third party to act. We cannot promise permanent disappearance, prevention of every re-upload or a response from a recipient by a certain date. Search-result removal and removal of the source content are different actions. Monitoring cannot guarantee detection of every copy, private group or future post.

Different or additional URLs, a new uploader, a new platform, changed instructions or additional monitoring periods may require new work. We explain the scope and price and obtain agreement before charging for that work. Work needed to correct our own failure to meet the agreed service is not treated as a new paid package.

4. If the service does not meet the agreement

Contact us with your case or invoice reference, the promised work, the issue and the remedy you seek. Where an issue can reasonably be corrected, we offer appropriate correction or repeat performance without an additional service fee. Where correction is impossible, inadequate or not required before another remedy by applicable law, an appropriate price reduction, cancellation or refund may be due.

The Cancellation & Refund Policy explains payment returns. We do not set a short claim deadline that overrides a statutory limitation period or other mandatory right. Tell us as soon as reasonably possible so relevant information can be checked.

5. Additional promises and legal rights

The money-back guarantee above is part of the agreed removal service. Any additional guarantee must explain its scope, period, exclusions and remedy before purchase; an advertisement or specific promise may also be binding under applicable law.

This warranty supplements your mandatory rights. It does not exclude consumer remedies, liability for fraud or any responsibility that the law does not allow us to exclude. A platform's refusal does not excuse poor-quality or unperformed work by Afnihi.