How long does it take?
We usually file within one business day after authorization is approved, payment is confirmed and the necessary information is received. Platform response times vary, from hours to several weeks. You’ll see every update in your case tracker.
Is it confidential?
Access is restricted by role and task, and sensitive-file access is logged. Necessary information may be shared with service providers and recipients of authorized notices; a platform may forward or publish a notice under its rules. ID and evidence files have scheduled deletion rules, while authorizations, invoices and other records can have different retention needs. Read our Privacy Policy and data-handling information.
Do you need my password?
No, never. We file as your authorized agent through official channels. We will never ask for your passwords, 2FA codes or account access. If anyone claiming to be Afnihi asks, it isn’t us.
How do I contact the team?
Sign in with your email code and reply on your request page. You can also email support@afnihi.com. Use the protected website upload form for requested documents.
What does “authorization” mean?
It’s a signed form that appoints us as your agent for specific links, platforms and actions you choose. It has a set duration, and you can revoke it in writing at any time.
What won’t you do on my behalf?
Anything outside the authorization you signed. We never log into your accounts, never ask for passwords or 2FA codes, never pay anyone in your name and don’t start court proceedings.
What can’t you remove?
Content that is lawful and within a platform’s rules, for example genuine reviews, news reporting, or criticism that isn’t defamatory. We also can’t act on content you don’t own, don’t appear in, or aren’t authorized to act on. We’ll tell you up front.
How do I pay?
Through the itemized invoice we send you in your account after you accept the service offer. Pay only through that invoice. Work starts once your payment is confirmed. We never ask you to pay anyone else.
What’s your refund policy?
If we review your case and can’t file, you aren’t charged. You also receive a full refund of the guaranteed service fee if the agreed removal result is not achieved by the deadline on your invoice. See our Cancellation & Refund Policy.
Which platforms do you cover?
Major social networks, video sites, search engines, forums and many web hosts. If a site has a reporting route or a reachable host, we can usually file.
Can I act for someone else?
Yes, if you’re a parent or guardian, legal representative, or company officer. We’ll ask for proof of authority during authorization.
Do I need an account?
Use your account to submit requests, review offers, exchange messages and see the status of each link. You can also track one case with its ID and email. To open your account, sign in with your email: we send you a 6-digit code, and there is no password. We also email updates about your requests.